Refund policy

Refund Policy

At Nudora, we strive to ensure the satisfaction of both our individual customers and B2B partners. If you are not completely satisfied with your purchase, eligible products may be returned for a refund, store credit, or exchange, subject to the terms below.

Returns

Individual Customers

Returns must be postmarked within seven (7) days after delivery.

Products must be unused, unopened, and in their original packaging, with all seals and labels intact. Opened products are not eligible for return unless they arrived damaged, defective, or incorrect.

B2B Customers

B2B returns must be postmarked within fourteen (14) days after delivery.

Products must be unused, unopened, and in resalable condition, with all original packaging, seals, and labels intact. For damaged or defective products, please refer to the “Damaged or Defective Products” section below.

If a separate wholesale, distribution, or partnership agreement contains different return terms, the terms of that agreement will control.

Return Process

Individual Customers

Before returning a product, email our customer service team at info@nudora.com to obtain a Return Merchandise Authorization (“RMA”) number.

After receiving your RMA number, securely package the product in its original packaging and include your name, order number, address, phone number, email address, and RMA number.

Mail the authorized return to:

Nudora.com Inc.
Attn: Returns – RMA # [Your RMA Number]
1880 Century Park East, Suite 200
Los Angeles, CA 90067

Returns sent without prior authorization may be refused.

Unless the product arrived damaged, defective, or incorrect, you are responsible for all return-shipping costs. We strongly recommend using a trackable shipping method. Original shipping charges are nonrefundable except where required by law.

B2B Customers

B2B customers should contact their account representative to initiate a return. You may also email shipping@nudora.com to obtain an RMA number.

B2B returns are subject to a fourteen-day return period beginning on the delivery date. Shipping and handling charges are nonrefundable, and the B2B customer is responsible for return-shipping costs unless the products arrived damaged, defective, or incorrect.

Returns sent without prior authorization may be refused.

Refunds and Exchanges

Individual Customers

After receiving and inspecting an authorized return, we will notify you whether it has been approved.

Please allow up to seven (7) business days after receipt of the returned product for processing. Approved refunds will be issued to the original payment method unless store credit or an exchange has been agreed upon.

Depending on your financial institution, the refund may take one or two billing cycles to appear. You will be notified by email when your refund or exchange has been processed.

B2B Customers

B2B refunds will be processed after the returned products have been received and inspected. Please allow up to ten (10) business days for processing.

The refund may take additional time to appear on your business account or credit statement, depending on your payment terms and financial institution. Shipping and handling charges are nonrefundable unless otherwise agreed in writing or required by law.

Exceptions

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us promptly at info@nudora.com or (888) 202-7111.

Please include your order number, a description of the issue, and photographs of the product and packaging. Do not discard the product or packaging until we have reviewed your claim.

If your claim is approved, we may provide a refund, store credit, replacement, or exchange. B2B claims may also be governed by the terms of the applicable wholesale, distribution, or partnership agreement.

Nonreturnable Items

The following products are not eligible for return unless they arrived damaged, defective, or incorrect:

  • Opened or used products

  • Products with broken or removed seals

  • Products not in their original packaging

  • Custom or made-to-order products

  • Final-sale items

  • Products damaged after delivery

  • Products returned without prior authorization

International Orders

Except where required by applicable law, Nudora does not accept returns or exchanges or issue refunds for orders shipped outside the United States.

International orders are considered final sale once processed and shipped. This includes situations involving:

  • Customs delays, holds, or inspections

  • Import duties, taxes, brokerage charges, or other fees

  • Packages that are refused, unclaimed, or abandoned

  • Shipments rejected, seized, destroyed, or denied entry by customs authorities

  • Incorrect, incomplete, or inaccurate shipping information supplied by the customer

  • The customer’s failure to comply with the destination country’s import requirements

By placing an international order, the customer accepts responsibility for complying with the customs regulations, import laws, and product restrictions of the destination country.

If an international order is returned to Nudora because of customs issues, unpaid duties or taxes, import restrictions, refusal, or failure to accept delivery, no refund will be issued except where required by applicable law.

Nudora is not responsible for customs-related delays, seizures, rejections, or other import outcomes after an order leaves the United States.

Questions

If you have questions about this Refund Policy, please contact us:

Nudora.com Inc.
Phone: (888) 202-7111
Email: info@nudora.com